Expert tips for connecting with skilled warehouse workers in 2025
October 23, 2024
•
min
How Instawork provides quality temp staffing
September 25, 2020
•
min
4 Ways to Attract and Recruit Hospitality Staff
September 8, 2023
•
6
min
Inside Instawork's Trust and Safety Program
In today's fast-paced business environment, finding reliable staff isn't just a convenience—it's a necessity. But with that need comes a critical concern: how can you assess the safety and trustworthiness of the professionals entering your workplace? At Instawork, we've made it our mission to address this challenge head-on with our comprehensive Trust and Safety program. Let's dive into what makes our approach unique and why it matters for your business.
The foundation of trust in staffing marketplaces
Trust is the cornerstone of any successful business relationship, and it's especially crucial when it comes to a staffing marketplace. Our Trust and Safety program is built on four key pillars:
1. Pre-shift vetting
2. Real-time data signals
3. Comprehensive insurance coverage
4. Proven track record
Each of these elements works in concert to create a staffing marketplace with a commitment to safety and reliability.
Pre-shift vetting: The first line of defense
At Instawork, we believe that prevention is key. That's why every Professional on our platform undergoes a thorough screening process before they can accept a single shift. This process includes a background check that includes:
Professionals are required to complete an interview with an Instawork Coach, a high-performing Professional with a history of excellence specifically on the Instawork platform. Depending on the position type and shift details, Professionals need to complete additional screening:
By setting high standards at the entry point, we significantly reduce the risk of safety issues down the line.
Real-time data signals
Our commitment to safety doesn't end once a Professional books a shift. We use real-time data to:
This proactive approach means that you can focus on your business, while we’re doing the behind-the-scenes, data-driven work to help shifts run smoothly.
Comprehensive Insurance coverage: In case something doesn‘t go as planned
Instawork provides comprehensive Occupational Accident Coverage, Workers' Compensation, and/or Contingent Liability insurance to cover Pros’ on-shift injuries, including:
A proven track record: Numbers that speak volumes
We're proud of the safety record we've built, and we believe in transparency. Here are some key statistics that demonstrate the effectiveness of our Trust and Safety program:
These numbers aren't just statistics—they represent countless successful shifts, satisfied Partners, and a staffing ecosystem built on trust.
The Instawork difference: High touch and high tech
What truly sets Instawork apart is our unique blend of advanced technology and human expertise. Our platform uses AI and machine learning to continuously improve our vetting, matching and monitoring processes, while our dedicated Trust and Safety team provides the nuanced judgment that only humans can offer. This combination allows us to adapt quickly to new challenges and maintain high safety standards in an ever-changing business landscape.
Beyond safety: Building a community of trust
While our Trust and Safety program is robust, we believe that true security comes from building a community where everyone is invested in maintaining high standards. We work together with Partners and Professionals, ensuring active collaboration and open dialogue with our Trust & Safety team, and actively seek feedback to continuously improve our processes. This community-driven approach not only enhances safety but also leads to better matches between businesses and Professionals, resulting in more successful shifts and stronger working relationships.
As we look ahead, we're excited about the potential for new technologies and methodologies to further enhance safety for all users of the Instawork Platform.
