Director of Operations Job Description + Template 2024

At Starwest Botanicals, we pride ourselves on our ability to efficiently deliver leading-edge products and exceptional support to our customers, setting the standard for success in the herb, botanicals, spice, and tea industry. With nearly 50 years of experience, we have established ourselves as a global leader in the organic and better-for-you space, thriving in a market valued at over $100 billion. As we continue to grow and innovate, we are seeking an experienced Director of Operations to join our highly skilled team in Sacramento, California.

The ideal candidate will possess senior management experience in a dynamically environment, demonstrating outstanding organizational, communication, and leadership skills. This role is pivotal in developing innovative solutions that push boundaries and drive productivity. The Director of Operations will collaborate closely with executives to strategize and implement long-term plans that enhance our operational efficiency and success. Responsibilities include managing all aspects of our production facility, overseeing raw material storage, manufacturing, finished goods warehousing, and logistics, while ensuring that daily decision-making aligns with our strategic priorities. Join us in shaping the future of Starwest Botanicals and making a significant impact in our industry.

Director of Operations Responsibilities Include

Develop, implement, and monitor operational systems and processes for visibility into goals, progress, and obstacles.

  • Build relationships with department heads, external partners, and vendors to inform operational decisions and strategic goals.
  • Plan, monitor, and analyze key metrics for efficient and timely completion of daily operations.
  • Create strategies for enterprise-wide program growth and implement process improvements to maximize output and minimize costs.
  • Ensure adherence to company policies, standards, and compliance with laws and regulations.
  • Collaborate with Human Resources to foster a trusting, inclusive, and productive work environment.
  • Directly manage operations staff and daily activities of the production facility.
  • Coordinate with supply chain and global sourcing for raw material and packaging inventory management.
  • Guide the conversion of raw materials into finished products.
  • Oversee warehousing and logistics operations.
  • Manage production planning and Sales & Operations Planning (S&OP) processes.
  • Oversee capital expenditure and manage inventory levels to meet sales expectations.
  • Collaborate with sales, marketing, and innovation teams on new product development.
  • Liaise with leadership to set strategic goals and budgets for operational activities.
  • Supervise staff across departments, providing constructive feedback and leading by example.
  • Regularly evaluate business procedures for efficiency and implement improvements.
  • Review financial information and adjust operational budgets to enhance profitability.
  • Revise and formulate policies, promoting their implementation across the organization.
  • Gather, analyze, and interpret data and metrics to evaluate overall department performance.
  • Develop and implement labor and staffing plans to meet business needs.
  • Ensure compliance with legal and industry regulations, including OSHA, FDA, and EPA.
  • Champion industry best practices in productivity, quality, employee safety, and regulatory compliance.
  • Oversee daily operations to meet production levels while maintaining quality standards.
  • Set strategic goals and make informed decisions to drive growth and profitability.
  • Supervise and manage cross-departmental staff for seamless collaboration.
  • Optimize existing business procedures to enhance productivity.
  • Manage procurement processes to ensure timely delivery of services and products.
  • Develop long-term operational strategies aligned with broader business objectives.
  • Establish metrics and standards to measure overall efficiency and effectiveness.
  • Communicate policies and directives to staff, fostering a culture of continuous improvement.
  • Identify opportunities to enhance customer service and satisfaction.
  • Manage risks effectively and implement measures to mitigate potential threats.

Job brief

At Company X, we pride ourselves on our ability to deliver leading-edge products and exceptional support to our customers, setting the standard for success in our industry. To continue our growth trajectory, we are seeking an experienced Director of Operations to join our highly skilled team in Sacramento, California.

The Director of Operations plays a pivotal role in managing all aspects of our production facility. This position is accountable for daily decision-making and the implementation of strategic company priorities. The ideal candidate will possess senior management experience in a dynamic environment, demonstrating outstanding organizational, communication, and leadership skills.

Key responsibilities include overseeing raw material storage, manufacturing processes, finished goods warehousing, and logistics. The Director of Operations will collaborate closely with executives to strategize and develop long-term plans that enhance productivity and drive success. This role involves evaluating the efficiency of business procedures, managing procurement processes, and reviewing financial information to promote profitability.

In summary, as the Director of Operations, you will oversee day-to-day operations, manage staff and resources, set strategic goals and budgets, evaluate performance, drive growth and profitability, and ensure the overall success of the organization. Your innovative solutions and leadership will be instrumental in pushing boundaries and achieving new levels of excellence at Company X.

Responsibilities

Responsibilities of an Operations Director

  • Develop and Monitor Operational Systems: Create, implement, and oversee daily operational systems and processes that provide transparency into the goals, progress, and challenges of key initiatives.
  • Collaborate with Stakeholders: Leverage relationships with department heads, external partners, and vendors to make informed decisions regarding operational activities and strategic objectives.
  • Analyze Key Metrics: Plan, monitor, and analyze essential metrics for daily operations to ensure tasks are completed efficiently and on time.
  • Strategic Growth Initiatives: Formulate strategies to promote the growth of programs across the enterprise, implementing process improvements to enhance output and reduce costs.
  • Compliance and Standards Adherence: Ensure adherence to company policies and standards, as well as compliance with relevant laws and regulations.
  • Team Leadership and Development: Work closely with Human Resources to lead the team with integrity, fostering a trusting, inclusive, and productive work environment.
  • Manage Operations Staff: Directly oversee the operations staff and daily activities within the production facility, ensuring alignment with company goals.
  • Supply Chain Management: Collaborate with supply chain and global sourcing teams to manage raw material and packaging inventory effectively.
  • Production Oversight: Guide the conversion of raw materials into finished products, ensuring quality and efficiency throughout the process.
  • Logistics and Warehousing: Oversee warehousing and logistics operations to ensure timely delivery and optimal inventory management.
  • Production Planning: Lead production planning and the Sales and Operations Planning (S&OP) process to align production with sales forecasts.
  • Capital Expenditure Oversight: Manage capital expenditure initiatives to support operational needs and growth.
  • Inventory Management: Maintain inventory levels that meet sales expectations while minimizing excess stock.
  • Cross-Department Collaboration: Work with sales, marketing, and innovation teams to develop and launch new products.
  • Leadership Liaison: Liaise with leadership to make strategic decisions regarding operational activities and budget allocations.
  • Staff Supervision and Feedback: Supervise staff across various departments, providing constructive feedback and setting a positive leadership example.
  • Business Procedure Evaluation: Regularly assess the efficiency of business procedures against organizational objectives and implement necessary improvements.
  • Financial Review and Budget Management: Review financial data and adjust operational budgets to enhance profitability.
  • Policy Development and Implementation: Revise and formulate policies, promoting their implementation across the organization.
  • Performance Evaluation: Evaluate overall department performance by gathering, analyzing, and interpreting relevant data and metrics.
  • Labor and Staffing Planning: Develop and implement a labor and staffing plan that meets the business's operational needs.
  • Regulatory Compliance: Ensure compliance with legal and industry regulations, including OSHA, FDA, and EPA standards.
  • Champion Industry Best Practices: Advocate for proficiency in current industry practices, including productivity, quality, employee safety, and food safety standards.
  • Risk Management: Identify and manage risks effectively, implementing measures to mitigate potential threats to operations.

Requirements and skills

The position of Operations Director demands a robust set of qualifications and skills to ensure effective leadership and operational excellence. Candidates should possess a minimum of ten years of experience in senior leadership roles, particularly within the food and beverage industry, with a strong preference for those who have served as a Plant Manager or Director of Operations. A Bachelor’s degree in operations management, supply chain, engineering, or a related field is essential, providing a solid foundation for the complexities of the role.

Key skills include:

  • Masterful organizational and communication abilities, complemented by proven leadership success.
  • Superior knowledge of various operational functions, including finance, customer service, production, and employee management.
  • The ability to plan and manage operational processes for maximum efficiency and productivity.
  • The capability to streamline structures and roles to adapt to rapidly changing business demands.

Experience in leading multi-shift operations with a workforce of over 100 employees is highly desirable. Candidates should be adept at working independently in a complex and evolving environment, showcasing strong problem-solving skills and the ability to make strategic decisions under pressure. Proficiency in Microsoft Office and database management, along with skills in spreadsheet creation and internet navigation, is required to effectively manage operations.

Additionally, a strong working knowledge of industry regulations and legal guidelines is necessary to ensure compliance and mitigate risks. Experience in developing budgets and business plans, along with superior negotiation skills for both internal and external interactions, will further enhance a candidate's suitability for the role. Familiarity with data analysis and performance metrics, particularly through business management software such as SAP, ERP, or CRM systems, is also preferred.

In summary, the ideal Operations Director will possess a blend of leadership, analytical, and operational skills, underpinned by a solid educational background and extensive industry experience, enabling them to drive organizational success and efficiency.

Career Growth Path

The role of an Operations Director is pivotal within any organization, acting as the cornerstone of efficient and effective business operations. As they oversee daily activities and align operational goals with broader strategic objectives, there are several key aspects of career growth in this position:

  1. Strategic Planning and Implementation: Operations Directors play a crucial role in strategic planning, collaborating with senior managers to develop and implement strategies that enhance operational efficiency and contribute to the company’s growth. Their ability to set strategic goals for operational efficiency and increased productivity is essential for long-term success.
  2. Resource Management: Effective management of resources, including human, financial, and material assets, is essential. Optimizing resource use to maximize productivity and reduce costs is a critical responsibility that can lead to further advancement. Working with project managers in the development of financial and budgetary plans is a key aspect of this role.
  3. Quality Control and Process Improvement: Continuous improvement of processes and maintaining high-quality standards are vital. Operations Directors analyze current operational processes and performance, recommending solutions for improvement where necessary. Implementing quality control measures and seeking innovative ways to streamline operations can enhance career prospects.
  4. Leadership and Team Management: Leading and motivating cross-functional teams fosters a collaborative environment. Working closely with Human Resources to lead the team with integrity and establish a trusting, inclusive, and productive environment is crucial. Strong leadership skills can lead to higher-level positions within the organization.
  5. Long-Term Operational Strategies: Developing and aligning long-term operational strategies with broader business objectives is crucial for career advancement. This strategic focus positions an Operations Director for executive roles, as they devise strategies for ensuring the growth of programs enterprise-wide and implement process improvements to maximize output.
  6. Communication and Stakeholder Relations: Effective communication with stakeholders and building strong relationships are essential skills that can enhance an Operations Director's influence and career trajectory. Collaborating with senior managers in the development of performance goals and long-term operational plans is a key component of this responsibility.
  7. Navigating Challenges and Innovation: Successfully navigating complex operational challenges and adapting to market changes through innovation can significantly impact career growth. Maximizing efficiency and productivity through extensive process analysis and interdepartmental collaboration positions the Operations Director as a key player in the organization’s success.

In summary, the career growth path for an Operations Director involves a blend of strategic vision, leadership, and operational expertise. With a strong foundation in operations management, successful candidates can progress to higher leadership roles, such as Vice President of Operations or other executive positions, contributing to the overall success and efficiency of the organization. Continuous professional development and the ability to implement improvements in operational efficiency can further enhance career prospects within the company and the broader industry.

Work Hours and Benefits

[Company X] is committed to providing a supportive work environment that values both professional growth and personal well-being. The Operations Director position is a full-time role that typically follows a Monday to Friday schedule. However, candidates should be prepared for additional hours as necessary to meet project deadlines and operational objectives. Flexibility in work hours may be offered to help maintain a healthy work-life balance.

Compensation:

  • Salary range: $130,000 - $175,000 annually

Benefits:

  • Comprehensive medical, dental, and vision insurance
  • 401(k) matching to support retirement savings
  • Life insurance for added security
  • Flexible spending account for healthcare and dependent care expenses
  • Employee discounts on various services and products
  • Generous paid time off to recharge and relax

This position requires daily on-site presence in Sacramento, CA. Remote work or work-from-home options are not available for this role.

At [Company X], we believe that a well-rounded benefits package and a supportive work environment are essential for our employees' success and satisfaction.

Related Job Titles

1. Chief Operating Officer (COO)
The COO is responsible for overseeing the daily operations of a company, ensuring that business operations are efficient and effective. This role involves strategic planning, managing resources, and aligning operational goals with the overall business strategy.

2. Operations Manager
An Operations Manager focuses on managing the day-to-day operations of a specific department or the entire organization. This role includes optimizing processes, managing staff, and ensuring that the organization meets its operational goals.

3. Senior Operations Director
The Senior Operations Director oversees multiple operational departments, ensuring that they work cohesively towards the organization's objectives. This role involves high-level strategic planning and decision-making to enhance operational efficiency.

4. Vice President of Operations
The Vice President of Operations is responsible for the overall operational strategy of the organization. This executive role involves leading operational initiatives, managing budgets, and ensuring that the company meets its performance targets.

5. General Manager
A General Manager oversees all aspects of a business unit or location, including operations, sales, and customer service. This role requires strong leadership skills and the ability to drive performance across various departments.

6. Business Operations Director
The Business Operations Director is responsible for developing and implementing operational strategies that improve efficiency and effectiveness. This role often involves analyzing business processes and making recommendations for improvement.

7. Program Director
A Program Director manages specific programs within an organization, ensuring that they align with the company’s goals. This role involves planning, executing, and overseeing program activities and resources.

8. Project Manager
The Project Manager is responsible for planning, executing, and closing projects. This role involves coordinating teams, managing budgets, and ensuring that projects are completed on time and within scope.

9. Supply Chain Director
The Supply Chain Director oversees the entire supply chain process, from procurement to distribution. This role involves optimizing supply chain operations to reduce costs and improve efficiency.

10. Production Manager
A Production Manager is responsible for overseeing the production process in manufacturing settings. This role includes managing production schedules, ensuring quality control, and optimizing production efficiency.

11. Plant Manager
The Plant Manager oversees the operations of a manufacturing facility, ensuring that production goals are met while maintaining safety and quality standards. This role involves managing staff, equipment, and budgets.

12. Director of Operations
The Director of Operations is responsible for the overall management of operational processes within an organization. This role involves developing strategies to improve efficiency and effectiveness across various departments.

13. Managing Director
A Managing Director is responsible for the overall performance of a company or business unit. This role involves strategic planning, resource management, and ensuring that the organization meets its financial and operational goals.

14. Chief Executive Officer (CEO)
The CEO is the highest-ranking executive in a company, responsible for making major corporate decisions, managing overall operations, and acting as the main point of communication between the board of directors and corporate operations.

Frequently asked questions

1. What qualifications are required for the Director of Operations position? Candidates should have ten or more years in a senior leadership role within a relevant industry, along with a bachelor’s degree (or equivalent) in business administration or a related field. Experience as a Plant Manager or Director of Operations in the food and beverage industry is preferred.

2. What skills are essential for success in this role? Essential skills include masterful organizational, communication, and leadership abilities, superior knowledge of multiple operational functions, a proven ability to manage operational processes, and a strong understanding of industry regulations.

3. What are the primary responsibilities of the Director of Operations? Responsibilities include developing and monitoring operational systems, analyzing key metrics, implementing process improvements, managing senior management, setting operational goals, and ensuring compliance with company policies and regulations.

4. Is experience with budget development important for this role? Yes, experience in developing budgets and business plans is preferred for this position.

5. What type of environment will the Director of Operations be working in? The role involves collaborating with senior managers and working closely with Human Resources to maintain a trusting, inclusive, and productive environment.

6. What is the salary range for the Director of Operations position? The salary range is $130,000 to $175,000 annually.

7. Is remote work available for this position? No, this position requires the candidate to be on-site in Sacramento, CA daily. Work from home or remote work is not available.

8. What benefits are offered? Full-time benefits include medical, dental, vision, 401k, and more.

9. Is travel required for this position? Yes, travel between company facilities within the Sacramento, CA area is regularly required, and attendance at trade shows and industry events may be necessary.

10. Who does this position report to? This position reports to the Vice President of Operations.

11. What is a director of operations’ job? A director of operations oversees the operational functions of a company, managing day-to-day operations and ensuring the organization runs efficiently and effectively.

12. What are the responsibilities included in a director of operations job description? Responsibilities may include managing senior management, setting operational goals, implementing policies and procedures, and ensuring that the company meets its objectives.

13. What is the difference between a director of operations and a managing director? A director of operations focuses on managing the day-to-day operations of a company, while a managing director is typically responsible for the overall strategic direction and performance of the organization.

14. Who does the director of operations report to? The director of operations typically reports to the chief operating officer (COO) or the chief executive officer (CEO) of a company.

15. What are the key differences between an operations manager and a director of operations? An operations manager typically oversees specific operational functions, while a director of operations holds a more senior position and is responsible for managing the overall operations of a company.

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